Contact Us
Got a question about a sweepstakes casino, spotted something out of date, or want to flag an issue with one of our write-ups? This is the page for that. Below you'll find how to reach us, what we can help with, and what to expect once you do.
How to reach us
The quickest way to contact Social Casinos is by email at [email protected]. We read every message and typically reply within a couple of business days. Please include as much detail as possible — the platform name, the page you're referring to, and a brief description of what you noticed — so we can look into it properly.
What we can help with
- Corrections or updates to information about a listed sweepstakes casino, including welcome offers, eligible states, or redemption terms
- General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Feedback on your own experience with a platform we cover, whether positive or negative
- Suggestions for platforms or topics you'd like to see us cover
- Reports of broken links, outdated offers, or factual errors on the site
What we can't help with
We're an independent research and comparison site, not a casino operator. That means we can't process redemptions, verify your identity on a platform's behalf, issue refunds, or resolve account-specific disputes. For any of those, you'll need to contact the sweepstakes casino directly through its own support channels — details are usually in the account settings or help section of each site.
We also can't provide legal advice about whether a specific platform is permitted to operate in your state. Sweepstakes casino availability varies by state, laws change frequently, and operators decide independently which states they serve. If you're unsure about your own situation, checking a platform's terms and conditions or consulting your state's consumer protection office is a better route than asking us.
Before you write in about a specific offer
Welcome offers, coin packages, and redemption thresholds change often, and terms can differ by state. If you're reaching out because something on our site doesn't match what you're seeing on a platform, it's worth checking the operator's own terms first — conditions like minimum age, purchase requirements, and eligible states sit alongside each offer for a reason, and they're set by the operator, not by us. If you still think we've got something wrong, tell us and we'll review it.
Related pages that might already answer your question
A few common questions are already covered elsewhere on the site rather than repeated here:
- For how we evaluate and rank platforms, and our stance on player safety, see our Responsible Gambling page
- For who's behind Social Casinos and how the site is put together, visit About Us
- For the legal terms governing use of this site, see our Terms and Conditions
A note on commercial relationships
Social Casinos may earn a commission when readers sign up to a platform through links on this site. This doesn't influence how we answer contact enquiries or how we correct errors — if something's wrong, we fix it regardless of any commercial relationship.
Responsible play
If your message relates to concerns about your own play habits or someone else's, we'd encourage you to look at our Responsible Gambling page for resources, and to remember that sweepstakes casino games involve chance — outcomes are never guaranteed, and no platform can promise winnings. Participation is intended for adults only, and age requirements (commonly 18+ or 21+ depending on the operator and state) apply to every platform we cover.
Whatever the reason for reaching out, we'd rather hear from you than have inaccurate information sit on the site. Drop us a line and we'll get back to you.